Booking Cancellation Policy

1. 100 % Refund of pre-payment will be made to the customer, where the booking has been cancelled 24 hours before the pick up. 
2. In cases, where booking has been cancelled when less than 24 hours are left for pick up, an amount of GBP 20 or equivalent will be retained. 

No Show Policy

Cases where a customer or renter fails to pick up the car after reserving it is called a 'No Show' situation, which largely means there would be no refund or return of money paid while booking the car. 

Cancellation at the rental desk

Last minute cancellation at the rental desk would be counted as a 'No Show' and is non-refundable. 

Rental modification at the rental desks

You may request a bigger/smaller car or another model of the vehicle at the rental desk but the supplier holds the right to entertain any last minute rental changes or modification, based on the availability of such cars. Extra charges may incur and must be paid at the rental desk, if the rental change request is accepted by the supplier. 

Late Rental Pick-Up

If you arrive late at the rental counter without prior notice of any change in your travel plans, your rental would be counted as a 'No Show'. Car rental suppliers holds the right of canceling your booking upon late pick-up, at its sole discretion, due to heavy demand of cars at the rental desk. is not to be held liable for any Cancellation and No Show caused due to your unavailability at the rental desk. 

To avoid the 'No Show' situation, you could request the supplier to hold your reserved car by informing of any change in your travel plans. It is advisable that you provide your Flight details at the time of booking so that the supplier can update themselves of your arrival timings in case of any delay. 

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